Prices and Booking
​Appointments can be booked using the Book Now button above. You will be able to view therapist profiles, check availability and choose the therapist you would like to work with.
If you have any questions before booking, you are welcome to email appointments@burnleycounselling.co.uk or call 0790 4477044.
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Online sessions are normally held using Zoom, although some therapists may offer sessions via other platforms such as Teams, or WhatsApp by prior arrangement.
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Burnley Counselling Services hosts a small number of independent therapists who practise through the service. Each therapist sets their own fees. Therapist fees are shown on their profile and on the booking page.
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Please note: Julie Ellison has an association agreement with Harley Therapy. If you book an appointment with Julie through the Harley Therapy platform, direct bookings cannot be offered and all appointments must be arranged through the Harley Therapy website.
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Burnley Counselling Services
General Terms and Conditions
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These terms apply to all therapy sessions booked through the Burnley Counselling Services website.
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Burnley Counselling Services provides the website and booking platform for therapists practising through the service. When you book an appointment, you are booking with the individual therapist you select.
Individual therapists may provide additional terms prior to your first session.
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Sessions
Your first session will normally be an assessment session and will last 50–60 minutes.
Some therapists may offer a brief introductory consultation prior to the first session. Where this is available it will be shown on the individual therapist's profile.
Sessions are usually held at regular weekly or fortnightly intervals unless otherwise agreed. Each session lasts for one clinical hour (between 50–60 minutes).
Session fees and appointment availability are set by the individual therapist and will be displayed when booking.
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Late Arrivals
Please ensure you attend your session promptly.
If you arrive late, the session will still end at the scheduled time and the full fee will remain payable.
If you are more than 15 minutes late, your session may be classed as a “no show” and no refund will be given. Please contact your therapist as soon as possible if you are going to be delayed.
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Cancellation Policy
You may cancel or rearrange your session provided you give at least 48 hours’ notice.
Sessions cancelled or rearranged with less than 48 hours’ notice are non-refundable.
No refund will be given for missed appointments (“no shows”).
If sessions are cancelled or rearranged on more than two occasions, your therapist may discuss with you whether it is appropriate for therapy to continue.
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Confidentiality
The content of therapy sessions is confidential between the client and therapist.
Therapists may discuss their work in clinical supervision, which is a professional requirement designed to support safe and effective practice.
In exceptional circumstances, where there is concern for the wellbeing of the client or others, it may be necessary to seek help outside the therapeutic relationship. Wherever possible this will be discussed with the client first.
Confidentiality may also be broken where disclosure is required by law, including matters relating to terrorism, proceeds of crime, or safeguarding legislation.
Therapists may keep notes following each session to support their work. These will be stored securely in accordance with UK data protection legislation (GDPR).
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Online Sessions
Please ensure you are in a quiet and private place where you will not be overheard or disturbed. You may wish to use headphones.
If the therapist considers that the setting is not sufficiently private, they may terminate the session and no refund will be given.
Recording of sessions is not permitted without the prior consent of both parties.
It is recommended that you use a private computer rather than a public or work device and ensure your security software is up to date.
If there is an interruption to the internet connection or a technical failure during the session, the therapist will attempt to contact you using the telephone number provided and the session may continue by phone if appropriate.
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Clients Outside the UK
Due to professional insurance restrictions, therapists practicing through Burnley Counselling Services cannot provide therapy to clients who are physically located in the United States or elsewhere in North America.
This restriction applies regardless of where the client normally lives and includes situations where a client is temporarily present in these locations such as during holidays, travel or business visits.
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Emergencies
As a private practice, therapy services do not include emergency support.
If you have thoughts of harming yourself or others which you feel unable to manage, please contact your GP, local Mental Health Care Team, or emergency services.
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Data Protection
Personal information required to arrange appointments is processed in accordance with UK data protection legislation.
Therapists may also keep clinical notes as part of their professional practice. These are stored securely and handled in accordance with professional and legal requirements.
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Governing Law
Any services provided are governed by the laws of England and Wales.
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PRIVACY STATEMENT
Burnley Counselling Services Ltd is committed to protecting your personal information and handling it in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Burnley Counselling Services Ltd is registered with the Information Commissioner’s Office (ICO).
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Who We Are
Burnley Counselling Services Ltd provides the website and booking system used to arrange therapy appointments.
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Therapists practising through Burnley Counselling Services may either:
practise through Burnley Counselling Services Ltd, or
operate as independent practitioners who advertise their services through the practice platform.
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Burnley Counselling Services Ltd is the data controller for personal information used to manage bookings, payments and communication relating to appointments.
Individual therapists are separate data controllers for any clinical information collected as part of therapy.
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What Information We Collect
When you contact us or book an appointment we may collect basic personal information including:
name
contact details such as email address and telephone number
information necessary to arrange and manage your appointment
Therapists may also collect information relevant to your therapy, including brief session notes, in order to support their clinical work.
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How Your Information Is Used
Your information is used for the following purposes:
arranging and managing appointments
communicating with you regarding your sessions
maintaining appropriate records to support therapeutic work
complying with professional, legal and regulatory obligations
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Confidentiality and Sharing of Information
Your personal information will be treated confidentially.
Information will not normally be shared with third parties without your consent. However, disclosure may be required in certain circumstances, including:
where there is serious risk of harm to yourself or others
where safeguarding concerns arise
where required by law or court order
where disclosure is required under legislation such as terrorism or proceeds of crime legislation
Therapists may discuss their work within professional clinical supervision as part of safe professional practice. Identifying information is limited wherever possible.
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Storage and Security of Information
Personal information is stored securely.
Appropriate steps are taken to ensure information is protected against unauthorised access, loss or misuse.
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How Long Information Is Kept
Client records are retained in line with professional and legal guidelines.
Where therapy records are held, these are typically retained for seven years after the final session for adult clients.
Where therapy begins before the age of 18, records may be retained until the client reaches 25 years of age.
Records are then securely deleted or destroyed.
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Your Rights
Under UK data protection law you have the right to:
request access to personal information held about you
request correction of inaccurate information
request deletion of information where appropriate
restrict or object to certain processing of your data
Requests relating to clinical therapy records should be directed to the therapist providing your sessions.
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Contact
If you have questions about how your personal information is handled, please contact:
Burnley Counselling Services Ltd
julieellison@burnleycounselling.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.